Privacy Policy

Last updated: March 10, 2026

This Privacy Policy applies to all products and services offered by Postic.ai ("Postic", "we", "us", or "our"), including our Shopify app, mobile applications, TikTok integrations, website (postic.ai), and any other platforms or services we operate (collectively, the "Services").

1. Information We Collect

Depending on which Services you use, we may collect:

Account Information

• Name, email address, and profile information
• Shopify store URL and basic store data (if using our Shopify app)
• TikTok, Instagram, Facebook, and LinkedIn account identifiers

Authentication Data

• OAuth tokens for connected social media platforms (we never store your passwords)
• Session tokens for maintaining your login state

Content & Usage Data

• Product data you choose to use (images, titles, descriptions, prices)
• Content you create, edit, or publish through our Services (images, videos, captions)
• Scheduling preferences and automation settings
• Feature usage, interactions, and app analytics

Device & Technical Data

• Device type, operating system, and browser information
• IP address and general location (country/region level)
• App version and crash reports

2. How We Use Your Information

We use your information to:

• Provide and operate the Services — content creation, scheduling, posting, and analytics
• Process AI requests (image editing, video generation, caption generation) through third-party AI providers
• Authenticate your identity and manage your connected accounts
• Send notifications about your posts, account status, and service updates
• Improve, maintain, and develop new features for our Services
• Prevent fraud, abuse, and enforce our terms

3. Data Sharing

We do not sell, rent, or trade your personal data. We share data only with:

• Social media platforms (Instagram, Facebook, TikTok, LinkedIn) — to publish content as you direct
• AI providers (such as OpenAI and Google) — to process image editing, video generation, and text generation requests. Content sent to AI providers is processed according to their data policies and is not used to train their models
• Infrastructure providers (hosting, database, CDN) — under strict data processing agreements
• Payment processors — to handle subscription billing (we do not store payment card details)
• Legal authorities — if required by law, regulation, or valid legal process

4. Data Security

We implement industry-standard security measures to protect your data:

• All social media tokens are encrypted at rest and in transit
• All communication uses HTTPS/TLS encryption
• Access to production systems is restricted and logged
• We conduct regular security reviews of our infrastructure

5. Data Retention

• We retain your data for as long as your account is active or as needed to provide the Services
• When you delete your account or uninstall our app, we delete your personal data within 30 days
• Aggregated, anonymized analytics data may be retained for service improvement
• We may retain certain data longer if required by law

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for data processing
• Object to certain processing activities

To exercise any of these rights, contact us at support@postic.ai.

7. Third-Party Links & Integrations

Our Services may contain links to or integrations with third-party services (Shopify, social media platforms, AI providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Children's Privacy

Our Services are not directed to children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our Services or by email. Continued use of the Services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy questions, data requests, or concerns:

• Email: support@postic.ai